Refund Policy for Online Counseling
If you are not satisfied with our Online Counseling service, you may contact us within 30 (thirty) days from the payment date and we will provide a full refund of your Online Counseling fee.
You may file a refund claim only when all of the following conditions are satisfied:
- You have completed your registration process for Online Counseling.
- You have not received the 1st draft of your shortlisted school within 2 (two) weeks of completing your registration.
- You have not received the 1st review of your essay within 2 (two) weeks of submitting your draft.
A cancellation acknowledgement will be sent within 3 (three) working days and fees refunded within 10 (ten) working days, subject, however, to this Refund Policy.
Refunds, where eligible, are typically issued via the same instrument, which was used to make the payment (so the refund will go to your card or bank for an online payment). However, we are sometimes unable to do this and, in that event, may offer you a cheque, bank transfer, cash, or credit coupon, at our sole discretion.
Please note that our Online Counseling team is ready to provide you with timely and efficient counseling assistance. We will attempt to find the best convenient solution to address your concerns. Give us 12-24 hours to get back to you on the concerns you raised below.